Rozenax Refund & Return Policy

We strongly believe in our products and want every customer to leave satisfied, so if something’s not exactly right for you, we’ve got you covered. Applicable items can be returned within 60-days of the initial purchase date, and anything outside the 60-day period may qualify for store credit.

Please contact customer service prior to sending any product back for a return, replacement, or exchange, to expedite the process and ensure your order is handled appropriately.

With your request, please include some additional feedback regarding the item so we fully understand why it wasn’t a fit for you. Don’t be shy; your experience and privacy are important to us! Please include a note with your order ID and contact info in the package so we know it’s yours.

Initial shipping charges are non-refundable. Shipping fees for returns and exchanges are the responsibility of the customer.

**Our support staff can provide a return label for an easy return process. This fee will then be deducted from the final refund.